At Dermace, we pride ourselves in being one of the only Training Academies in the UK to offer continual post-training support for all technicians that have trained with us on a permanent makeup course.
We feel it is important to honour the commitment we have made to you, and feel that ongoing support is essential when practicing in an industry such as ours.
The support we offer is not just limited to cosmetic or medical procedures - we can also offer help and advice on marketing strategy, web design, setting up your business online as well as a host of other services.
After your initial training, we will contact you periodically to make sure you are getting along well, and if we need to update you on anything new the industry has to offer. It's important to remember that if you have a problem, you must get in touch with us. There are no prizes for muddling along, or keeping quiet - contact us, and we can help you. Don't let your confidence suffer as a result of being too shy or proud to ask us for help - it's a service you paid for!
Dermace Support Group - Facebook
We have an excellent group of Dermace technicians on our Facebook Group - just waiting to help you and share their experiences. It's free and open for you to join, and a great place to find out about Workshops, Support sessions, and other industry trends.
Most of the support we provide is via email. It gives both technician and trainer an opportunity to view any images you may want to refer to, and also allows us to re-send any course material we feel would be helpful to you.
We have a dedicated Support Email: firstname.lastname@example.org - For information on Training Courses, please email email@example.com
Some of our technicians are avid Facebook users, which is one of the reasons that we decided to set up a page of our own. You are more than welcome to send us a message via our Facebook page. You can also use Facebook Messenger to show us a live feed of an issue you are having.
If you just have a very simple question, you can always text us: 07722900088
We can also support you via video messaging if it's easier for you. Facetime is our preferred method, but we can also work with Facebook messenger too, as well as Whatsapp.
You are welcome to call the office number at any time, however please be aware that we are always busy training during office hours. If you leave a message, please be sure to leave your name and number and we'll return your call as soon as possible. 08443579200 or 01484716912
Please remember - We always like to hear from our Technicians, and are always on hand to offer support. We have tried to offer as many ways to get in touch with us as we can - and always aim to contact you within 24 hours during the week, or first thing on Monday morning if you get in touch over the weekend.